Articles, Blog

How Amazon Delivers On One-Day Shipping

October 23, 2019

Before Prime launched in 2005 one-day
shipping was an exorbitant luxury. Now it’s the standard shipping speed
for Amazon’s 100 million Prime members. Earlier this year Amazon doubled
the speed of Prime shipping from two days to one. And the faster speed is now available
on more than 10 million products. Prime one-day is basically going to A)
keep up with the brick and mortar guys and B) enhance Prime. Amazon has changed
the game completely. So what they excel at is getting an
object from a creator to a consumer as flawlessly as they can and
as quickly as they can. So Amazon is changing people’s
expectations and they’re perpetually improving those expectations. But behind every Amazon box there are lots
of people hustling and a lot of money spent to get it to
you in just one day. Here’s what happens when you buy
a Prime eligible item on Amazon spends tens of billions
on shipping every year. In just the last quarter of
2018, Amazon’s shipping costs jumped 23%, reaching a record $9 billion. So why is it worth it? Well customers come to expect consistent
fast delivery of anything on earth from Amazon. And our job is to
continue to make that happen. And Amazon set aside $800 million just
in the second quarter of 2019 to start making one-day
shipping the norm. Most of that investment is
going towards the infrastructure and transportation costs associated with speeding
up delivery to the millions of Prime customers who are about to
begin to experience one-day as the new normal. The difference with e-commerce is
the costs never end. The pick, pack and ship happens every
time a unit is sent out. To better control this process and its
large cost, Amazon is cutting down its reliance on UPS and the U.S. Postal Service and is investing heavily
in its own logistics network. It now handles the shipping
for 26% of online orders. Amazon now has at least 50
airplanes, 300 semi-trucks, 20,000 delivery vans and it operates ocean
freight services between the U.S. and China. Amazon is looking to do it all. That shouldn’t be much of a surprise. The only thing that matters to Amazon
is making sure the customer is happy and is paying for Prime
every year or every month. What that means is sometimes you can rely
on partners but you want to make sure that you have it in your
pocket if that’s not the case. Other big retailers are also spending a
lot to keep up with the fast shipping expectations Amazon
has created. Walmart is rolling out free next-day shipping
with orders of 35 dollars or more starting today. And target offers free two-day shipping
on orders over 35 dollars. And during Amazon’s big Prime Day sales
event July 15th and 16th, eBay plans to hold a crash sale
offering 80% off big ticket items. Amazon’s 25 years old. The reality is that’s a really short time
to be around to have become the number one player. So can anyone compete? Sure people can compete. Can they sustainably compete
is the harder question. I don’t think we’ve seen it yet. The journey a package takes to your
door starts before you even place the order. Most items on Amazon are sold
directly to you by a third party. In Jeff Bezos’ letter to shareholders
in April 2019, he said third-party sales have grown from 3% of total
merchandise sales in 1999 to 58% in 2018. Amazon charges those sellers a
fee to list items on starting around 15% of
the item’s selling price. Amazon also sells things directly. In some cases Amazon buys inventory from
a third party and then sells it to consumers. Other items are Amazon’s own brands
such as Amazon Basics, Amazon Essentials, fashion lines like Lark & Ro
and Alexa devices like the Echo. All items sold directly by Amazon
are already sitting in an Amazon warehouse waiting to be
ordered and shipped. Most third-party items fulfilled by Amazon
are also already waiting at an Amazon warehouse, while others are sent directly
from the seller or to an Amazon warehouse once you hit
that place order button. Amazon does not disclose the
details of its inventory strategy. Figuring out where a product sits before
you buy it is a phenomenal mystery. It’s something that every
reseller would love to know. And figuring out the code that is
Amazon has been part of that hard process. After an item is ordered and ready
at one of Amazon’s 175 fulfillment centers around the globe, it’s picked, packaged
and shipped by some of its 250,000 warehouse workers often with help
from one of its 100,000 robots. It’s essentially an amusement
park for a box. There’s conveyor belts that go
around, there are slides. It looks like a lot of fun. But the question is: how much is
automated versus how much his manual labor? And that suite, blending that, figuring
out how to have the least human touch points while ensuring the
best quality control is that perpetual conversation. We visited a fulfillment center outside
Seattle where 2,000 workers prepare packages on a couple million
square feet of floor space. Workers here showed us the process of
getting an item from the shelves to a box. We scan the item and make sure that
that item is what matches what’s in our hand that’s on the screen and then
we stow it into a bin. And then there’s cameras here that take
pictures of where our hands go of where we place the item. I am a picker so I pick product that
will end up going down to the packing department and then they pack it out
and send it to our customers. I need to put it into a box. It actually tells me what
type of box it is. Tape. Put the item in there. Scan it through. Drop
it down the line. Amazon says it’s 100,000 robots inside
the fulfillment centers help make this whole process more efficient. In 2012 Amazon bought robotics company
Kiva for $775 million and started using robots in its fulfillment
centers a couple years later. Now there’s driving robots that move
inventory around, robotic arms that lift boxes and pallets and even a
new robot that can package items in custom-sized boxes. If it wasn’t for them then I’d have to
walk and I’d much rather be up here in my own little world picking
then walking up and down. So I love the robots. As technology continues to change
how fulfillment centers function, Amazon just announced it will spend $700 million
to retrain a third of its U.S. workforce by 2025 to move
them to more advanced jobs. After an order leaves the fulfillment center
it has to get across the country or world to another
warehouse in your region. Some boxes are sent via one of
the shipping giants, but Amazon is cutting costs by sending packages in at least
300 of its own semi-trucks and now dozens of its own planes. We’ve been building out an air network
for a number of years now. That coupled with our partners networks, we’re in
a place we have a lot of incremental capacity to be able to
advance packages for customers much faster than we were two
or three years ago. Amazon broke ground on a new 1.5 billion dollar air hub in
Northern Kentucky in May. It has capacity for 100 planes. One of the great things about customers
all over the world: they are divinely discontent. You give them the
best service you can. They love it. But they always want
a little bit more. We’re going to move Prime from two-day to
one-day and this hub is a big part of that. After an item arrives near your city
it waits in another warehouse like this one for a delivery person to pick it
up and take it that last mile to your door. We’ve been building for over 20
years to support this network that’s eventually just constantly getting faster and
we knew would begin to migrate to a one-day service. The big difference for us is all
about how we get product from our fulfillment center to
that last-mile location. Last-mile is the most expensive
part of the delivery process. Until an item arrives at a warehouse near
your home, it can be shipped in bulk. But then each package needs to
be hand delivered to a different address, which takes a lot of
people and a lot of time. Amazon pays to outsource much of
last-mile delivery to carriers like UPS and USPS, which charge a fee,
and those fees just went up. In January the post office increased
its last-mile shipping rate by nine to 12% depending on package size. The more Amazon can keep last-mile
delivery in-house, the more it can control these costs. To do that Amazon uses small
business partners, some delivering out of 20,000 Amazon vans. And in 2015 it launched Amazon Flex. I’ve been driving for Amazon Flex roughly since
2016 on and off, I’d say at least two solid years. Amazon Flex is available
in about 50 U.S. cities. Anyone over 21 with a
driver’s license, auto insurance and at least a mid-size sedan can sign up. After clearing a basic background check,
drivers in areas with open spots can start picking up
and delivering packages. Drivers use the Flex app to sign up
for a block, which ranges from three to six hours. Then they head to a warehouse where
they find out how many boxes they’ve been assigned to deliver
in that timeframe. Amazon advertises that drivers make $18
to $25 an hour and they’re responsible for their own vehicle costs
like gas, tolls and maintenance. Amazon wouldn’t disclose how many drivers
have signed up or what percentage of its last-mile deliveries are
made by Flex drivers compared to its shipping partners. But it did tell us their
last mile delivery programs are expanding. We’ve built out these small businesses,
the delivery service providers, and we have Flex which is
our on-demand crowdsourced delivery piece. So we need all of that to meet the
various types of delivery we do in each of our geographies and I think you’re
going to see expansion on all fronts there. Amazon has one unusual approach to
increase its number of small business partners helping with last-mile. Amazon says it will contribute as
much as 10,000 thousand dollars if full-time employees want to leave the
company and start their own package delivery services. Early response is great. It allows us to complement the capacity
that we have with our great carrier partners. It’s great for some of our employees who
don’t want to do the same thing that they’ve been doing in the warehouse
for five or 10 years. They want to learn some new skills
and over 16,000 employees have already taking us up on this. Amazon is also looking at several
high-tech solutions to streamline last mile delivery. In June, Amazon announced its new
autonomous delivery drone will be operating within months and it has a
one year FAA permit to test them. We’re building fully electric drones that can
fly up to 15 miles and deliver packages under five pounds to
customers in under 30 minutes. Amazon also has patents out for a
giant flying warehouse and drones that can react to flailing
hands and screaming voices. And it’s even testing a sidewalk
robot called Scout to bring packages right to your door. All these steps are an incredible
challenge to pull off. In recent years, Amazon has faced an
onslaught of negative press about working conditions at every
step of the process. We spoke to several
workers about their concerns. The working conditions at Amazon
are dangerous and that’s systemic. I’ve worked in five different buildings
in three different states from coast to coast and
it’s the same everywhere. It might not be outright exploitation but
it is almost like a disposable workforce. It’s been so pervasive that many of the
pilots, in fact most of the pilots at our airlines are
actively seeking employment elsewhere. Last year Amazon raised the minimum wage
to fifteen dollars for all its 350,000 U.S. employees, more than double the
federal minimum wage of $7.25. In his annual letter to shareholders,
owner Jeff Bezos challenged other top retail companies to match this. And Amazon offers generous benefits. I needed my medical insurance. That’s what’s essentially kept
me at Amazon. But some workers, most who asked
to remain anonymous, told us Amazon expects them to keep up
a fast, often unreasonable pace. They say that they care
about their employees and quality. But no, it’s really
just about numbers. You have to make not only a certain
rate but you can’t accrue more than 30 minutes of time-off-task per day
otherwise you get written up. Usually most buildings are at
least a million square feet. You could be walking three to five
minutes each way to go to bathroom. So if you went to the bathroom twice
you could easily use up that 30 minutes. So a lot of people
don’t go to the bathroom. CNBC was connected to Fuller through
the Retail, Wholesale and Department Store Union. Although he’s not a union member. We asked Amazon about the
working conditions in fulfillment centers. We have world class facilities, we
have restrooms all over this place. We have break rooms. We have TVs. Anybody who is watching, don’t
take my word for it. Please come take a tour
and see for yourself. I’ll put us up
against anybody any day. Do you feel like the pace that workers
are asked to work out is reasonable? Well our, the way we look at
productivity rates, just like anyone, we have expectations. In every job, my job
has expectations, your job has the expectations. The way we set the rates
and the processes are based on actual performance and the overwhelming majority
of employees are able to meet those expectations. Warehouse workers told us their productivity
is closely tracked based on how often they scan a package. Workers told us they can get written
up if they don’t meet certain metrics. Amazon also has patents for a
GPS-enabled wristband that could track workers’ movements and breaks. I think too often people look at
that technology and sort of debate, is this Big Brother tracking an employee
or something to that effect? And you know really almost all the
time you look at these wearables or other types of things like that,
they’re usually some form of safety device. Workers can lose their jobs if
they don’t work fast enough. At one warehouse in Baltimore, The
Verge reported that Amazon terminated 300 full-time associates in a one-year
period between 2017 and 2018 for inefficiency. Amazon said in a statement
that “the number of employee terminations have decreased over the last
two years at our Baltimore facility as well as
across North America.” Amazon workers are under attack. What do
we do? Stand up, fight back. There have been several protests in the
last few years around the world where Amazon workers have
demanded better working conditions. In orientation they
talked about safety. That was the number one thing. Safety. And you get
there and that’s forgotten. In the UK, ambulances were called to
Amazon warehouses 600 times from 2015 to 2018. In April, the National Council
for Occupational Safety and Health identified Amazon as one of a
“dirty dozen” companies, citing six deaths in seven months and
13 deaths since 2013. But Amazon says that last year alone
it spent $55 million in safety improvements at fulfillment centers and its
employees got a million hours of safety training. As Amazon increases the shipping speed,
can they also increase conditions to be more fair, equitable and
sustainable as far as safety goes? Well I’m incredibly proud of the safety
record of our sites and the focus of our leadership team on safety. Any incident is one too many and
anytime something happens, our teams come together and figure out what happened and get
to the root cause and try to eliminate anything from occurring
again in the future. Amazon Air is another area where growth
in the program has led to challenges. Amazon-branded planes are flown
by contract pilots from Atlas Air, ABX and Southern Air. These airlines negotiate contracts
with the pilots. And five of these pilots told
us working conditions have deteriorated since their airlines started
flying for Amazon. As a result of Amazon being such a
large company, they have the ability to put a very strong pressure on our
companies and have them drive down our pay and working conditions as pilots. Dan Wells heads up the
union that represents these pilots. They protested outside Amazon’s annual
shareholder meeting in May. They also spoke out in April against
poor working conditions and low pay near the new Amazon air hub. We have a hard time
maintaining enough qualified pilots. There’s a tremendous amount of turnover
at these carriers which in net reduces experience and creates a lot of
stress on things, a lot of frustration, which certainly distracts people
from their duties as pilots. In February, an Amazon Air plane
operated by Atlas Air crashed near Houston, killing all
three pilots aboard. The cause of the crash is
under investigation with initial National Transportation Safety Board findings showing
the pilots may have lost control of the plane. In interviews with Business Insider
weeks before, several Amazon Air pilots said they thought
an accident was inevitable. They cited low wages that made
it difficult to attract experienced pilots, training they considered shoddy,
fatigue and poor morale. Pilots that are working for
Amazon’s contractors are overwrought with schedules and scheduling changes
and constant training. All of those things have added to
greatly increasing the risk in the cargo system that we fly in. In a statement Amazon said, “All
of our airline delivery providers must comply with the Amazon Supplier Code
of Conduct and Federal Aviation Administration regulations. We take seriously any allegation that
a delivery provider is not meeting those requirements and expectations
and review accordingly.” Workers bringing packages that last mile to
your door also told us safety is a concern. One reason: Amazon doesn’t provide Flex
drivers with any branded clothing to identify them. I’m pulling up to this house and I get
to the front door and you know this guy just comes running out like,
“Hey what are you doing?” and he’s talking so fast and I
was thinking you know I’m in Connecticut. You know I’m a Puerto Rican guy in
a white guy’s yard and like, you know, what if he just comes out and
shoots me in the face without asking questions? You know that was my fear. After another delivery where he says
a customer let his German Shepherd charge at him, Jonathan paid 45 dollars out
of his own pocket for a custom sweater on Etsy. I think Amazon the least they could do
is give us something that would make it a little bit safer and make
us more visible when we’re out there delivering. I’ve gotten a lot of mean glares
from people because they’re like, “Who is this guy? He’s just in front of my driveway or he’s
parked in front of my house. He’s just wearing a yellow vest.” You don’t even have to
wear that vest. It’s just, I do it because at
least I look less suspicious. In a statement Amazon said, “They are
welcome to wear the safety vests that we have available for them in the
delivery stations while they’re on their route which can help
customers identify Flex participants.”. And some drivers told us the way
the Flex app works encourages distracted driving because it requires drivers to
manually tap refresh to secure their next assignment. If you want to get blocks then you
have to be tapping on that refresh button in the app
pretty much constantly. But how do you do
that while you’re delivering? So it encourages people to
do it while they’re driving. In a statement Amazon says, “Safety is our
top priority and we are proud of our safe driving record. We regularly communicate a variety of
safety topics including loading and driving practices with drivers. Amazon Flex participants can also sign up
for delivery blocks up to a week in advance through the
Amazon Flex app.” Amazon is working to ease the burden
on its delivery drivers and save money with high-tech solutions like those drones
and Scout sidewalk robots, and its fulfillment centers are
becoming more automated, too. Our focus on automation has really been
begin in automation in the places that can be most
beneficial to the workforce. Remove the most tedious task, remove
the heaviest lifting task, whether that be lifting large containers or
bringing the inventory to the associate so they don’t have to
walk through Earth’s most massive selection in order to find
the thing they’re looking for. But for now Amazon still relies on people
to bring us our packages in just one day. And with expectations for
rapid delivery only growing, Amazon will need to continue innovating
to make shipping even faster. We will see shipping
speeds increase every day. The announcement that Amazon is going
to one-day is ironic because in certain regions we have it
in an hour already. That’s not going to stop. And what’s absolutely critical is any
company that sticks their head in the sand even if it’s Amazon. We’ll see the competition
pass them by. That’s the one guarantee
we have in retail.


  • Reply gunja boi October 11, 2019 at 2:30 am

    am i the only person that noticed that trump sticker on 9:10😂

  • Reply Luckie Murillo October 12, 2019 at 12:26 am

    6:18 let's see how much you would love them, if Amazon made a robot to do your job!!

  • Reply Thomas Grande October 12, 2019 at 5:48 am

    "Oh I just love these robots" working 10 feet from my job.. lol ok we now know who short circuited the last 50 r2d2

  • Reply AAC The Diverse Artist October 12, 2019 at 10:32 am

    You welcome Amazon UPS air Hub in Philadelphia PA AKA where are used to work at did most of the packing for Amazon because we were faster than them. It was hot as f*** we did not get any breaks we had to take our breaks when we felt like it or when the boxes weren't coming down the ramp 50 miles an hour and you have to figure out where to keep putting the boxes because some of the belt or one belt didn't want to work in every hour something stop so you are forced to be in an avalanche of boxes for about 2 hours. And not only that you're only working 4.30 hours which is stupid yeah you getting paid $13 an hour but it ain't worth the slavery work. If they were to have air conditioning in treating everybody equally maybe they won't be going through workers like water. In addition UPS get most of their one day and two day shipping. Yeah they're in competition with Amazon but yet we get most of their product to ship to the consumers. When I was working at UPS I barely saw any of UPS big packages the most COC is the mail that gets sent out from UPS

  • Reply AAC The Diverse Artist October 12, 2019 at 10:57 am

    My mom work for Amazon flex and this lady it's that her because she thought that she was trying to rob her or take her package when she would just kindly pay place in the package right there next to the door you don't even have to knock or nothing

  • Reply Dennis Vidot October 12, 2019 at 9:20 pm

    My Amazon account Subtotal (986 items): $13,804.21

  • Reply Marc G October 13, 2019 at 12:49 am

    Shut eBay down

  • Reply nate witty October 13, 2019 at 3:37 am

    Literally nobody:

    Michelle: Im A pIcKeR

  • Reply Sanjay October 13, 2019 at 5:51 am

    It still takes about 7 days in India😶

  • Reply Brianna Lyon October 13, 2019 at 3:42 pm

    I still live in an area where 2-day shipping almost always means two or 3, assuming it’s not a weekend. Then it can be up to a week.

  • Reply Xkaku xkaku October 13, 2019 at 9:03 pm

    China normal delivery is better with no cost for the shipping within 1-15 days for all item across the country

  • Reply Yan-Nick Michaud October 14, 2019 at 1:53 am

    Anyone else notices the shotty CGI of the Amazon Logo on the "Amazon Van" in the final scene? lol Tisk Tisk

  • Reply PeRX October 14, 2019 at 6:48 am

    Doubled shipping from 2 days to 1. Honey, I think you mean cut in half.

  • Reply Second-Hand Dan October 14, 2019 at 9:14 am

    Safety device my ass

  • Reply xxnike629xx October 14, 2019 at 2:31 pm

    The offset these costs, Amazon jacked up the yearly subscription of Prime membership. Think about that aspect.

  • Reply Tamang Rohit October 15, 2019 at 7:46 am

    Wow they are rich 😁😭

  • Reply Akata Killa October 15, 2019 at 9:04 pm

    Slave drivers lol

  • Reply NekromanticAngel October 15, 2019 at 10:25 pm

    homeboy at 13:58 is doing the same thing at the rally that got him "attacked" when amazon fired his unproductive a$$ lol

  • Reply Jonestown Kool-Aid October 16, 2019 at 12:16 am

    Walmart can't HANG

  • Reply u4ttube October 16, 2019 at 3:35 am

    I never use amazon as a protest against its employment policies n work conditions. Such shame

  • Reply Brandon Huang October 16, 2019 at 10:10 am

    The thing I learned about this video is Amazon is really good at their PR and that they are just like any big corporation. They worry about the problems when and if they come up not before

  • Reply Sky Dawg October 16, 2019 at 5:41 pm

    FedEx honestly is a very safe work environment, we hound people on safety, it's to expensive for people to get hurt and we actually care about our employees safety unlike amazon

  • Reply Orlando Fonseca October 16, 2019 at 9:20 pm

    If you don't like the working conditions, just go unemployed. it is your choice

  • Reply jim tomson October 16, 2019 at 10:58 pm

    so cool

  • Reply JESUS IS KING channel October 17, 2019 at 4:05 am

    place order grab it from you r computer screen, DONE

  • Reply Fire October 17, 2019 at 5:12 am

    The lady: I love the robots

    2 years later: Amazon buys more robots

    Jeff Bezos: You're all fired

  • Reply tiny99990 October 17, 2019 at 7:37 am

    I live in Tucson,AZ,US, we haven't ever had a great job market here, but Amazon came in and hired 6,000 employees, to get their new building running, the job is rough yeah I am starting my third week I haven't seen a lot of the issues these people have been complaining about, I expect to see them particularly with the holiday season coming up and the massive increase in orders made, I expect it to be hell, probably wont make it any easier, but at least I know already. I am going to do this job as long as I can because I make 18$ an hour and thats the best paying entry level position you can find here.

  • Reply tiny99990 October 17, 2019 at 7:45 am

    Everything you saw those Amazon "factory" workers doing was in slow motion when they are expected to meet their times required (along with quality) they will HAVE to move faster.

  • Reply C Martinez October 17, 2019 at 8:38 pm

    12:28 "We have world class facility, we have restrooms all over this place" Wow that's so amazing, I'm glad they can AT LEAST PEE

  • Reply faris alquifly October 18, 2019 at 6:59 am

    they did it by horrandes working condiotions

  • Reply Mark Williams October 18, 2019 at 9:27 am

    Wait til they unionize 😂 gravy train will be over!

  • Reply Z October 18, 2019 at 1:22 pm

    what's next, you are gonna instantaneously teleport items to my front door as soon as I purchase an item?…that's actually not a bad idea

  • Reply Z October 18, 2019 at 1:29 pm

    lol the little soyboy with glasses complaining about having to work hard

  • Reply Z October 18, 2019 at 1:32 pm

    the entitlement of these people is astonishing, if you are a slow worker, if you are inefficient, if you are not productive, why should you keep your job that demands those things?

  • Reply Callum Reeves October 18, 2019 at 2:30 pm

    The title of this video is very misleading… I clicked it on it to find out about “One day shipping” instead I’m getting thrown a bunch of facts and opinions that people have about Amazon…

  • Reply No Name October 18, 2019 at 4:20 pm


  • Reply Helmuth Gerka October 18, 2019 at 4:45 pm

    Killing our planet, one delivery at a time. It sad that consumism is doing all this damage because people and companies won't recycle, reduce waste, etc… I mean cant you wait 2-3 days?? You know how much stress and pollution is created by 1 day delivery.

  • Reply Jonathan Wickham October 18, 2019 at 5:56 pm

    Trump sticker at 9:10 🙄

  • Reply Flash Hobbies October 18, 2019 at 7:27 pm

    Amazon is working on putting a teleportation device in each home so it’s delivered instantly.

  • Reply Cal Commercial Insurance October 19, 2019 at 12:42 am

    I used to struggle with constipation, but then I subscribed to Amazon Regular, and now it only takes me one day deliver my package. No more fiber, no more prunes. Thanks Amazon regular!

  • Reply Cal Commercial Insurance October 19, 2019 at 12:56 am

    I would agree, many of the Amazon delivery people look like unsavory folk compared to the UPS or FedEx delivery person. And it's not because they are unsavory, but that guy delivering your Amazon package looks just like the other guy across the street who is a porch pirate stealing your neighbors Amazon package. Both will tend to be younger, in shape people in street clothing.

    You would think some sort of a uniform would make sense. Not only for safety and recognition purposes, but also branding purposes. I am a satisfied Amazon customer, but I will admit, parts of their service is rather chintzy and can use a little polishing and standardization.

  • Reply sonal patel October 19, 2019 at 5:13 am

    🛑 one Stop 👫 Bankig conditiona Birth time , Fashion line ✔️ Wold work , Robat T V 📦 Box Room space , under shipping
    Fast ration , Fire safety

  • Reply Carlos Cuxil October 19, 2019 at 5:43 am

    in my country we still live in the 90's no joke!! normally i order things at amazon or shop online that comes from diffrent countries and even if i pay fast shipment takes 15 business days or so, if dont pay fast shipment regularly takes 2 months! ;(

  • Reply ATWx October 19, 2019 at 8:04 am

    You guys do realize this is literally a Ad right??

  • Reply Kanishk Dhanker 02 October 19, 2019 at 10:36 am

    Everything is Come from China RIP AMERICA.

  • Reply MegaPistøl October 19, 2019 at 12:25 pm

    What about Same day shipping?

  • Reply A Willis October 19, 2019 at 4:27 pm

    Very good report. #LEARNING👍🏾

  • Reply snyder Gee October 19, 2019 at 5:58 pm

    I like the way the story started out about one day shipping and ended up being about the
    negative work environment the workers face

  • Reply diana banana October 19, 2019 at 7:13 pm

    Y dat lady in pink so aggressive

  • Reply - JustMaxPirk October 19, 2019 at 11:44 pm

    As soon as they automate everything those people will really hate their life.

  • Reply Juels Garcia October 20, 2019 at 1:14 am

    Docto Who season 11 episide 7 "Kerblam" . Seems like we are headed that way.

  • Reply Tonio Yendis October 20, 2019 at 1:32 am

    The porch pirates are gona love the drones and sidewalk robots.

  • Reply max fletcher October 20, 2019 at 2:01 am

    Holy s*** got there own airport niccce

  • Reply Rachel October 20, 2019 at 4:04 am

    Me in 2089: Back in my days we had to wait weeks to receive our packages, sometimes even a month

    My kid: :0

  • Reply A Remedy Project October 20, 2019 at 4:05 am

    And consumers consume more and more and more from from China and they complain about global warming at the same time. wth 🙄

  • Reply PPWLUDE October 20, 2019 at 5:57 am

    Andrew Yang anyone?

  • Reply CchewWitup October 20, 2019 at 11:27 am

    its a shame amazon doesnt value their employees. i just quit

  • Reply richardincm October 20, 2019 at 12:31 pm

    I don't mind it taking a few days, for my consignment to reach me, if only it's CHEAP or free. In their drive to sell Prime, they often forget the lower-cost customers, IMO.

  • Reply opichocal October 20, 2019 at 12:49 pm

    2020 …..Besos says diapers are mandatory for every employee to increase productivity

  • Reply SweetSugarDonut October 20, 2019 at 1:13 pm

    I got carpal tunnel working here 😂

  • Reply J Ashton October 20, 2019 at 1:21 pm

    18-25 bucks an hour and you have to pay for gas and maintenance…so you'll be getting min wage at best and god help you if your vehicle breaks down.
    There needs to be a vid of disgruntled, former Amazon employees to tell us about the dark side.

  • Reply Top Shelf 10's October 20, 2019 at 2:11 pm

    I sell on Amazon. We pay out of our own pockets to ship customer's their items, they use them for 3-4 weeks, then, we pay again, to have it shipped back to us. We now have a used product, that is most often unsellable. Now, have lost a bunch of money and NO, Amazon does NOT stop abusive buyers AT ALL. Often buyers usually flat out steal from us, by claiming we shipped a bag of rocks to them and even send fake pics to Amazon. Do with this info as you please. ANYONE can Steal whatever they like from Amazon, and they do, and don't have any issues at all, or pay for anything. Just do it at most, 1 time a month and you're fine. Works with items worth $3 or $3,000. #$!& Amazon for allowing criminals to shop from their kitchens.

  • Reply Pistanbroke October 20, 2019 at 3:08 pm

    something's rotten in Denmark… or should i say India. i think there's a lot of public officials cutting deals under the table with our publicly owned infrastructure. the reason no one else can do what Amazon does is because Amazon is making illegal deals with treasonous politicians to make the tax payer fund their businesses.

  • Reply Ooh Lord October 20, 2019 at 6:09 pm

    World shittest company

  • Reply Ooh Lord October 20, 2019 at 6:09 pm

    World shittest company

  • Reply Swing Armer October 20, 2019 at 7:10 pm

    Boo hoo workers have to work lol

  • Reply Arijit Das October 20, 2019 at 8:21 pm

    Amazon is so high tech!! and they even can't refresh the app data without manual refresh. LOL

  • Reply Coco B October 20, 2019 at 10:05 pm

    One click buy a car , in under 2 hrs it will be in your parking lot / 5 year warranty .. Thanks Amazon #NailedIT 👌🏼😉

  • Reply Me Myself October 21, 2019 at 12:04 am

    I don't find that the working conditions in these corporations to be fair, I worked for TJX and they do all kinds of "safety training" but the reality is, when you are on the floor, all they do is yammer about productivity and timelines in your earpiece. There is really no time to get all they expect done while following safety protocols without cutting corners. It's just a legal formality to cover their corporate butts.
    If employees were treated less like bossed around children, and more like valued team members, whose feedback is valued, they would be much better companies to work for.

  • Reply bebetigre12 October 21, 2019 at 4:58 am

    They forgot porch pirates.

  • Reply GEORGE ROSS October 21, 2019 at 5:53 am

    I think Amazon should give their flex driver a free shirt.

  • Reply best gameplay October 21, 2019 at 7:21 am

    In my country next day delivery is the standard for all the companies

  • Reply Autumn Clark October 21, 2019 at 9:26 am

    My sister works for whole foods and she said ever since amazon bought them out, management and work conditions have been horrible. She's pretty much only still there for the pay.

  • Reply shizuo kanemoto October 21, 2019 at 9:39 am

    In 10 years from now, half of human work force (maybe more) will be eliminated replaced by robots. Humans are disposable after make Amazon one of the riches companies in the world.

  • Reply shizuo kanemoto October 21, 2019 at 9:42 am

    In Amazon, the fun zone or rest zone cannot be used for more than 10 min, otherwise you are teminate. That sección is decorative

  • Reply Iulian Petrika October 21, 2019 at 10:54 am

    I would never buy from Amazon

  • Reply Barrot Jeantoy October 21, 2019 at 11:04 am

    As a former employee, these people will misuse your personal info, are extremely corrupt, they fight with customers and have a corporate culture built on bullying. Why do people support this company?

  • Reply Emmanuel Lopez October 21, 2019 at 2:29 pm

    The working conditions at Amazon are dangerous, like a disposable workforce…

    Any incident is one too many… 600 OF THEM .

  • Reply Keith Brown October 21, 2019 at 2:42 pm

    I can't sit through the gladhanding bs.

  • Reply J M October 21, 2019 at 3:53 pm

    Ebay is a joke. Walmart and any other company thinks 2 day shipping over 35 is gonna make me buy from them? No way.

  • Reply Solarix Athens October 21, 2019 at 4:24 pm

    What if some one hijacks that drone to steal the goods??

  • Reply John Doe October 21, 2019 at 6:51 pm

    Whos watching after ordering off amazon??😅😂

  • Reply goa clean October 21, 2019 at 7:40 pm

    thank u for finishing small business

  • Reply Fanzindel October 21, 2019 at 10:01 pm

    Lasership in NYC is what you get for selecting one-day shipping. It’s the worst. Google it! It usually turns into an all week affair. I usually get a refund from amazon before the package is finally delivered. How Lasership stays in business is beyond me.

  • Reply Francois Dupont October 22, 2019 at 12:09 am

    back in my days we waited 4months for a 5$ item.

  • Reply Cody October 22, 2019 at 1:07 am

    Employers have the right to have high expectations and want their employees to work at a reasonable pace. It is the employees right to find a new job. Enough said, I've worked these low end jobs with management hassling me daily. That's why I left my blue collar job, I don't blame that company, I simply looked for better oppurtunities. More americans need to do that instead of complain. I respect amazon and look forward to when all low level skill jobs are taken by automation. That's when people will really have something to complain about.

  • Reply CHINO JAY October 22, 2019 at 2:26 am

    omar is like an adult bolbi 🙂

  • Reply bluefisshh October 22, 2019 at 3:37 am

    maybe amazon in u.s but alibaba is the world champion

  • Reply Leland Phill October 22, 2019 at 3:43 am

    I’ve ordered 3x from amazon . All three times they had an excuse for why it wasn’t an couldn’t be delivered. Yet someone was home and no driver ever pulled into the driveway, let alone rung a doorbell. UPS is the most reliable. 2nd FedEx and last usps. I’ll stick to eBay . I get reviews off amazon .

  • Reply SkylineToTheSeaAndMe October 22, 2019 at 4:50 am

    They quoted that 6 amazon employees died in the last year. But 3 of those were pilots in the Amazon Air crash in Texas (and that accident appears to be weather related or mechanical failure).

  • Reply Shen Bapiro October 22, 2019 at 2:31 pm

    If only federal government employees had these expectations that amazon workers do

  • Reply FlyHigh NoPlanes October 22, 2019 at 4:10 pm

    How does videos like this get disliked😂got to love haters

  • Reply Shalashaska 994 October 22, 2019 at 4:20 pm

    I don't believe a lot of these working condition claims. It's like dude if you can't handle the job then go somewhere else. 15 an hour is way more than what some of those jobs are worth.

  • Reply Steve Manzaneda October 22, 2019 at 9:56 pm

    One word…. MONOPOLY.

  • Reply John Louie Vegas October 22, 2019 at 10:29 pm

    i used to work for amazon and i hope people can understand the difference between one day delivery and one day shipping

  • Reply Justbeforethereturnofchrist October 22, 2019 at 10:50 pm

    Amazon is not a nice customer at all…..they are mean to people!!!!, it don't matter who you are…..I'm a truck driver and they a ain't nice to truckers either… can't be on there property to long and they threaten your pay if you do…

  • Reply Baloncica Velicanstvenic October 23, 2019 at 12:37 am

    Seriously, we are being so spoiled by this crap, like why is it so discomforting to wait for something that you probably don't urgentlly need otherwise you would've gone to the store and bought it yourself. And then there are this seriously dangerous contitions people are forced to deal with in order to keep their jobs, and it's like that everywhere, not just Amazon. How disturbing is that?! Such a messed up world. These people who run these companies shouldn't have any press unless it deals with their utter disregard for human decency and safety.

  • Reply Toolmaker October 23, 2019 at 1:01 am

    Amazon one/two day delivery is addictive. Once your use to it, if you cancel it, you miss it dearly and want it back. lol. I wonder if this is discussed among them as a business strategy.

  • Reply myrandomtantrum October 23, 2019 at 5:51 pm

    I ordered something out of amazon and I'm stressed it hasn't arrived

  • Reply Tubby Scrubb October 23, 2019 at 9:04 pm

    How long till blue origin rockets are shipping the goods

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